All DDPAI products sold on ddpaivn.com are genuine and carry a 12-month warranty from the date of purchase.
What is covered
- Hardware faults originating from the manufacturer
- Faults in the mainboard, image sensor, Wi-Fi module or GPS module
- Software faults resolved by an official firmware update
What is not covered
- Damage from drops, impacts or liquid ingress caused by external factors
- Products that have been opened, repaired or fitted with non-genuine parts
- Damage caused by unstable power supply or incorrect wiring
- Normal wear: housing, cables, adhesive pads, memory cards
- Products outside the warranty period
Warranty process
- Contact us by email or through the Contact page, describing the fault and including your order number
- We review and respond with a proposed solution within 1 – 2 working days
- Send the product to our service centre as instructed
- Handling time: 7 – 15 working days depending on the severity of the fault
Notes
We recommend using genuine Class 10 or faster microSD cards and formatting the card periodically so the device runs reliably. Memory cards are consumable items and are not covered by the device's 12-month warranty.